Can my group show up without a reservation if we have 10 people or less?
Yes, on weekdays we can accommodate groups of 14 or less without a reservation, although we always appreciate a heads up as volumes are busier. You could shoot us a note at email@example.com with your party size and estimated time of arrival or email us for tips on how to expedite your check in process. If you are a larger party coming on a weekend, it is best to call ahead or book a reservation via our "Groups" page. Guided paddles and our teambuilding and games activities must be reserved in advance.
If I book a group reservation, what is included?
There are several perks to booking a group reservation, including but not limited to guaranteed use of equipment, an expedited check-in process, a dedicated dock attendant and guides throughout experience, free splash bag rentals, complimentary water or Gatorade per person , exclusive use of our picnic area, 40% off merch and access to our full size parking lot.
How many people can you accommodate at Rowing Dock?
We can accommodate parties of 10 to parties of 300. Very large groups could require a partial or full dock buyout. To inquire, fill out the form above.
If I book a reservation, guided paddle or teambuilding experience, is a deposit required?
Yes, a 25% non-refundable deposit is required at the time of booking. Deposit invoices will be sent via email and will be payable online. Final payment is due the Monday before your event and will be processed automatically using the card on file unless a different payment method has been coordinated in advance. If you have changes to your final headcount, they must be submitted in writing one full business day before your final billing date.
How long can we use the picnic area and how many people do the tables hold?
You can use the picnic area for the duration of your event. Depending on your group's size, our tables can fit up to 40 if you are the only group that has an event for that day. We will have it prepped and ready for your arrival.
Can I reschedule my group reservation if something comes up?
To reschedule your outing at no additional charge, a written request must be received at least 1 business day prior to your final payment date.
What happens if people in my party are running late?
Group paddle schedules are strictly adhered to. Hosts must arrive at least 15 minutes prior to your event to meet with your dedicated attendant. Rowing Dock is not responsible for late arrivals or late starting times. Your paddle ending time will not be adjusted to accommodate late guests. Encourage your guests to arrive early.
What happens if the weather looks bad for my upcoming reservation or the experience is cancelled due to weather?
Texas weather is consistently dry and hot with very mild winter conditions. Rowing Dock considers the following conditions acceptable for paddling: temperatures above 50 degrees, winds below 17mph, light rain, overcast skies or high waters with a flow rate below 4000 CFS.
In the event of inclement weather, you may reschedule your outing 48 hours prior to the outing at no additional cost. If you are unable to reschedule your event or if Rowing Dock cancels your event due to inclement weather, you will receive a full refund minus a 10% guided paddle staff retainer fee.
Do you have a photographer or videographer if we want to capture our outing?
We can arrange for a photographer and/or videographer to capture your experience on the water at an additional cost. When filling out the form fill, we recommend including that information in the "anything else we should know" section.
How long is the average experience?
It really depends on what you're looking to do. Experiences can be as short as an hour or as long as a half day if interested. Most corporate groups book for 2 - 2.5 hours.
Can we bring food on-site?
Yes, you may. We do not have refrigerated storage though, so do recommend coordinating with a caterer or UberEats to drop off food when your full group is ready to enjoy the experience.
For teambuilding and games, can you customize the content and activities based on the industry of focus?
Yes, we are happy to work with an event coordinator to customize activities around particular content topics based on what your team is interested in doing.
Can we bring alcohol?
No alcohol is permitted while you are on site.
Can you arrange for transportation to and from our location?
We are happy to provide the names of transportation companies to reach out to, but this is not something we typically coordinate.
How large is your parking lot?
We can accommodate roughly 40 cars and there are additional parking options along Stratford drive.
Can we do a private event?
Yes, we can accommodate private events. Pricing ranges based on size of the event, event needs, time on-site and weekday/weekend. To inquire about a private event (dock buyout), please email firstname.lastname@example.org